Overseas Shipping Service

Overseas Shipping Service (Only for Home / Kitchen appliances)

For the convenience of overseas customer, DayDayCook provides overseas shipping service. We will ship to United Kingdom, US, Canada, Australia, Japan, Korea, Singapore, Malaysia, Taiwan and Macau. If you have any request of shipping destination, please contact us by customer service hotline. We hope to satisfy every customer needs. 

Shipping Company

We are mainly used Hong Kong Post Office, SF and Mail delivery services provided by local post offices in Australia, Canada and the United States.

Shipping fee

It will be automatic calculated by the region and product weight. It will be shown on the payment page. Due to the exchange rate fluctuations, size and volume of the products, customer may need to pay extra shipping cost for overseas orders. Besides, customer need to address customs or tax issue.

If we found the delivery fee is higher than the one shown on the payment page, we will inform you for paying the difference. 

Import Taxes & Duties

Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.

After-Sale service

If you found that your product has some problems, please contact us by our hotline. 

Some of the distributor will offer 1-year Hong Kong local warranty service. If there is a need for warranty service, the customer need to bear the delivery charge and contact the distributor by themselves. 

Please notes:
1.Free delivery promotion is not applicable to overseas shipping services.

2.Some household appliance is not available for overseas shipping. We will contact you if there is a situation. 

3.All household appliance are authorized dealer import from Hong Kong so they are using the Hong Kong Cheater Plug and 220xf. If you changed the original plug and electric wire, the warranty service will be invalid. Overseas customers need to bear the risk of the need of changing plug and transformer.

4.The parcel weight (included products, product protection material, cargo, etc) and the cargo size will affect the shipping fee. The shipping company might calculate the shipping fee based on the volume weight. So, sometimes the shipping fee would higher than the price shown on the payment page. 

5.The delivery length and speed of Logistics, Air and Cargo Ships are hard to predict so we cant ensure the product arrival time. 

6.Customers should be responsible for all postal risks (including delay, damage, loss or theft damage, etc.). DayDayCook will not be responsible for all postal risks. 

7.The shipping fee is not included the insurance. If you need the insurance for your products, please contact us by our hotline. We will help to arrange and charge for the insurance fee.

8.The local customs has the final decision-making power to ship the goods. So, if the goods cannot be shipped out because of the customs, the postage will not be returned, and the customer needs to bear this risk.